RETURN POLICY / WIDERRUFSBELEHRUNG
Revocation right for consumers
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)
Instructions for revocation
Revocation right
You have the right to revoke this contract within fourteen days without specifying any reasons. The revocation period is fourteen days with effect from the day,
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;
In order to exercise your revocation right, you must inform us (Thönnißen & Wietzorek oHG, Josef-Orlopp-Str. 92, 10365 Berlin, Germany) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.
You bear the direct costs for returning the products.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
Criteria for exclusion or expiry
The revocation right is not available for contracts
- for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
- for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
- for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
- for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The revocation right expires prematurely in case of contracts
- for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
- for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
- for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.
_________________________________________________________________________________
Specimen - revocation form
(If you wish to revoke the contract, please fill up this form and send it back to us.)
- To Thönnißen & Wietzorek oHG, Josef-Orlopp-Str. 92, 10365 Berlin, Germany:
- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*) / the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date
(*) Cross out the incorrect option.
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)
Instructions for revocation
Revocation right
You have the right to revoke this contract within fourteen days without specifying any reasons. The revocation period is fourteen days with effect from the day,
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;
In order to exercise your revocation right, you must inform us (Thönnißen & Wietzorek oHG, Josef-Orlopp-Str. 92, 10365 Berlin, Germany) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.
You bear the direct costs for returning the products.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
Criteria for exclusion or expiry
The revocation right is not available for contracts
- for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
- for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
- for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
- for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The revocation right expires prematurely in case of contracts
- for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
- for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
- for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.
_________________________________________________________________________________
Specimen - revocation form
(If you wish to revoke the contract, please fill up this form and send it back to us.)
- To Thönnißen & Wietzorek oHG, Josef-Orlopp-Str. 92, 10365 Berlin, Germany:
- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*) / the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date
(*) Cross out the incorrect option.
Germany / Europe
Germany
All orders are being shipped with DHL.
- DHL Warenpost National - 3,99€ (up to 0,5kg)
Includes basic tracking, no insurance. Delivered to mailbox.
- DHL Paket - 5,99€
Includes detailed tracking and insurance. Delivered to door.
United Kingdom
All orders are being shipped with Fedex or Royal Mail.
With Tracking ("Tracked"):
- Parcels up to 0,5kg - 6,99€ incl. Tracking (via Royal Mail)
- Parcels up to 1kg - 9,99€ incl. Tracking (via Royal Mail)
- Parcels up to 2kg - 12,99€ incl. Tracking (via Royal Mail)
- Parcels over 2kg - shipping price is calculated individually during checkout
France
All orders are being shipped with Fedex, DHL or La Poste.
With Tracking ("Tracked"):
- Parcels up to 0,5kg - 7,99€ incl. Tracking (via La Poste)
- Parcels up to 1kg - 9,99€ incl. Tracking (via La Poste)
- Parcels over 1kg - shipping price is calculated individually during checkout
Without Tracking ("Untracked"):
Please be aware that we do not issue refunds / provide replacements in case of loss. Choosing an untracked delivery method is at your own risk.
- Parcels up to 0,3kg - 4,99€ (via La Poste)
Belgium
All orders are being shipped with Fedex, DHL or bpost.
With Tracking ("Tracked"):
- Parcels up to 0,5kg - 7,99€ incl. Tracking (via bpost)
- Parcels up to 1kg - 9,99€ incl. Tracking (via bpost)
- Parcels over 1kg - shipping price is calculated individually during checkout
Without Tracking ("Untracked"):
Please be aware that we do not issue refunds / provide replacements in case of loss. Choosing an untracked delivery method is at your own risk.
- Parcels up to 0,3kg - 4,99€ (via bpost)
Netherlands
All orders are being shipped with Fedex, DHL or PostNL.
With Tracking ("Tracked"):
- Parcels up to 0,5kg - 7,99€ incl. Tracking (via PostNL)
- Parcels up to 1kg - 9,99€ incl. Tracking (via PostNL)
- Parcels over 1kg - shipping price is calculated individually during checkout
Without Tracking ("Untracked"):
Please be aware that we do not issue refunds / provide replacements in case of loss. Choosing an untracked delivery method is at your own risk.
- Parcels up to 0,3kg - 4,99€ (via PostNL)
Rest Of Europe (EU)
All orders are being shipped with Fedex or DHL.
With Tracking ("Tracked"):
- Parcels up to 0,3kg - 6,99€ incl. Tracking
- Parcels up to 0,5kg - 8,99€ incl. Tracking
- Parcels over 0,5kg - shipping price is calculated individually during checkout
Without Tracking ("Untracked"):
Please be aware that we do not issue refunds / provide replacements in case of loss. Choosing an untracked delivery method is at your own risk.
- Parcels up to 0,3kg - 4,99€
- Parcels up to 0,5kg - 6,99€
Rest Of Euope (Non-EU)
All orders are being shipped with Fedex or DHL.
With Tracking ("Tracked"):
- Parcels up to 0,3kg - 6,99€
- Parcels up to 0,5kg - 8,99€
- Parcels over 0,5kg - shipping price is calculated individually during checkout
North America
USA
All orders are being shipped with Fedex or USPS.
With Tracking ("Tracked"):
- Parcels up to 0,5kg - 9,99€ (via USPS)
- Parcels up to 1kg - 14,99€ (via USPS)
- Parcels over 1kg - shipping price is calculated individually during checkout
Canada
All orders are being shipped with Fedex or Canada Post.
With Tracking ("Tracked"):
- Parcels up to 0,5kg - 9,99€ (Canada Post)
- Parcels up to 1kg - 18,99€ (Canada Post)
- Parcels over 2kg - shipping price is calculated individually during checkout (Fedex)
Australia / Asia / Rest Of World
Australia
All orders are being shipped with Fedex, DHL or Australia Post.
With Tracking ("Tracked"):
- Parcels up to 0,5kg - 9,99€ (DHL International Mail)
- Parcels up to 1kg - 19,99€ (Australia Post)
- Parcels up to 2kg - 29,99€ (Australia Post)
- Parcels over 2kg - shipping price is calculated individually during checkout (Fedex)
Japan
All orders are being shipped with Fedex, Japan Post.
With Tracking ("Tracked"):
- Parcels up to 0,5kg - 9,99€ (Japan Post)
- Parcels up to 1kg - 14,99€ (Japan Post)
- Parcels up to 2kg - 24,99€ (Japan Post)
- Parcels over 2kg - shipping price is calculated individually during checkout (Fedex)
Rest Of World
All orders are being shipped with Fedex or DHL.
With Tracking ("Tracked"):
- Parcels up to 0,5kg - 9,99€
- Parcels over 0,5kg - shipping price is calculated individually during checkout